Topic outline

  • General

    • Complaints Procedure

      No school is perfect and we do sometimes get things wrong. We believe that it is important to deal with problems when they occur; small difficulties which are not resolved can soon become major concerns. If you have a problem, the school has procedures to seek to resolve it and we assure you that we try to resolve any difficulties as best we can.

      A copy of the full complaints policy will be provided free of charge as required to any parent seeking to make a complaint. Please specify if you require a Welsh version. The Local Authority can, if necessary, provide a copy in a language other than Welsh or English. However a simplified step by step version of the complaints procedure is attached below.